The trucking company's insurance already contacted me. What should I do?
- Texas Attorney
- Yale B.A. · University of Houston Law Center J.D.
- Habla español
- Updated October 1, 2026
Stop talking to them. Their rapid-response team exists to limit what the company pays you. From now on, they deal with your lawyer.
Tell me what happened
Jimmy reads every request himself and will be in touch with you shortly.
That call was not a courtesy
Large carriers and their insurers run rapid-response programs precisely so that contact happens early — before you have a diagnosis, before you know the extent of your injuries, and before you have a lawyer.
The person calling may be genuinely kind. They may offer to handle your rental, cover a medical bill, or send a check for your lost week. That does not change who employs them and what they are measuring.
What they are trying to accomplish
A recorded statement taken while you are medicated and have no diagnosis. A signed medical authorization broad enough to reach your whole history rather than this crash. An early release for a small sum, which permanently closes a claim nobody has valued yet. And information — about your injuries, your finances, and how urgently you need money.
That last one matters more than people realize. A claimant who mentions they are behind on rent has just told the other side how long they can afford to wait.
Meanwhile, their file is being built
While you are being called, the company's investigators may already have been to the scene, downloaded the truck's engine control module, photographed the vehicles, and interviewed the driver with counsel present. That is not improper. It is just a head start, and it is why the response to the call is to get your own side moving rather than to negotiate.
Why speed matters on your end too
Under 49 CFR 395.8(k)(1), a motor carrier must retain records of duty status and supporting documents for not less than six months. Not forever — six months is the floor. Dashcam and telematics data are often overwritten far sooner, sometimes within days, and a repaired or salvaged tractor can take its ECM data with it.
A spoliation letter demanding preservation needs to reach the carrier while that material still exists. Once it is gone, the argument becomes about why it is gone, which is a much worse position than simply having it.
What to do with the call
You can be polite. Confirm nothing about your injuries or fault, give no recorded statement, sign nothing, and end it: "My attorney will be in touch." Then write down who called, from what company, and when.
Authority: 49 CFR 395.8(k)(1)
Your next steps, and ours
Give nothing, sign nothing, take nothing
Be polite. No recorded statement, no authorization, no check. Say "My attorney will be in touch," and note who called and when.
Call Jimmy
713-600-6233Their file may already be built. Calling now gets your own side moving, instead of negotiating with the people measuring your claim.
We take every call
The adjuster, the investigator, the carrier. Once you are represented, they deal with us, not you.
We send a preservation demand
Driver records must be kept only six months; dashcam and telematics data can be gone in days. The letter has to arrive while it exists.
Related questions
Why is a truck accident case different from a car accident?
Who can be held responsible for a truck accident besides the driver?
How quickly does evidence disappear in a truck accident case?
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¿Lastimado en un accidente? Hablemos — en español.
La consulta es gratis y confidencial. No paga nada a menos que ganemos su caso. Jimmy se comunicará con usted en breve. ¿Sin papeles? Usted tiene derechos.
Every day you wait, evidence disappears and the insurer gets ahead. One free call. Straight answers about your case — in English or Spanish. If you need a fighter, you'll have one, from the first call to the last check.